Frequently asked questions
What makes SUNRED CHARM products?
At SUNRED CHARM, We always ensure a certain standard of consistency and we do not believe in giving out solutions or services that do not work.Our products are made with the highest quality materials and are backed by a stringent QC .We always aim to offer the best value for our clients.
How long do I have to cancel my order?
You may cancel your order within 48 hours of placing it. Please note that refunds may take 3-5 business days to post to your original form of payment.
How do I initiate a return?
To initiate a return, please contact us at service@sunredcharm.com Please provide your order details and the reason for the return. You will be responsible for the shipping costs associated with returning the item.
What is your shipping policy?
We proudly offer FREE worldwide shipping! Please allow 3-5 working days for us to fulfill your order before dispatching it. Once your order is dispatched, the estimated delivery time is between 10 to 15 business days, depending on your country or region. Please note that delivery times may be affected by holidays, natural disasters, or pandemics.
What should I do if I provided the wrong shipping address?
If you believe you have provided an incorrect shipping address, please contact us immediately at service@sunredcharm.com While we do our best to speed up processing and shipping, there may be a small window to correct the address.
Can I track my order?
Yes, you will receive a confirmation email and/or text message with a tracking ID and a link to track the journey of your package. Please allow 3 working days for the tracking information to show.
